I had to run to Kinko’s the other day to get some color copies made and while we were at lunch today, across the parking lot was none other than the well known copy store itself. Making conversation, Andy asked me if that was the location I had gone to and I kind of pulled up my pants and stepped up on top my high horse as I explained that I only went to that location once because the service was awful, which of course ignited a conversation about why I won’t go to that Kinko’s ever again and will drive out of my way for better service. Last night we had gone out to dinner (restaurant review to follow tomorrow) and the TWO people at that were working the hostess table/desk couldn’t even be bothered to lift their heads and acknowledge that we were standing there, exactly what the Kinko’s had done to me at least a year ago. Now I realize I am not the most important person to patronize their business, but a glance up- and, a little, "Be with you in a moment," would be nice. Last night I spoke up. Last year, I decided I would not go back.
Rather than become angry and belligerent and walking out of that Kinko’s last year, I waited patiently for someone, anyone in a cute logo’d apron to acknowledge poor me, pregnant belly and two small girls to ask what I needed. Now, I clear my throat, throw an "ahem" and ask if they can help me. It continues to baffle me at the low end range of customer service at retail and service stores sometimes. Furthermore, this is what it comes down to: Why do I feel it necessary to keep a short mental list of places I will not return to due to crummy customer service? Surely I am not the only one.